Privacy Policy

Introduction

This Privacy Policy sets out how This Is Vegas Casino collects, uses, stores, discloses and protects your personal data when you visit https://this-is-vegas-casino-uk.com/ or use any of the services we make available to players in the United Kingdom. It covers all interactions with our platform, whether through a desktop browser, mobile device or any other means of access.

This policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), the Gambling Act 2005, and the requirements set by the UK Gambling Commission. Compliance with these frameworks is not optional for us — it is a fundamental part of how we operate.

By registering an account, using our services, or continuing to browse the website, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this document, please stop using the website and do not submit personal data to us.

This Privacy Policy forms part of the wider Terms and Conditions that govern your relationship with This Is Vegas Casino.

Who We Are

This Is Vegas Casino operates the official website https://this-is-vegas-casino-uk.com/ and provides online casino entertainment services to eligible adult players in the United Kingdom.

For the purposes of UK data protection law, This Is Vegas Casino is the data controller — meaning we determine how and why your personal data is processed.

Our registered address is Victoria Street, Westminster, London SW1E 5EA, United Kingdom. You can reach us by email at [email protected] or by telephone on +44 20 7946 0958.

Scope of This Policy

This Privacy Policy applies to personal data collected via the website, through our customer support channels, during payment and identity verification processes, through promotional activity, and through any other form of communication between you and This Is Vegas Casino.

It applies to all registered players and website visitors based in the United Kingdom. If you are accessing our services from outside the UK, please note that different rules may apply and you should contact us before using the platform.

What Personal Data We Collect

We collect personal data that is necessary to provide our services, verify your identity, process financial transactions and satisfy our legal obligations. We do not collect data beyond what is reasonably required for these purposes.

Registration and account data includes your full name, date of birth, residential address, email address, mobile number and any other contact details provided when creating your account.

Financial data includes payment card details, bank account information, e-wallet identifiers, transaction history and records of deposits and withdrawals made through your account.

Identity verification documents such as a valid passport, driving licence or utility bill may be requested to satisfy Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.

Technical and usage data collected automatically when you access the website includes your IP address, device type and model, operating system, browser version, language settings, approximate geolocation (where you permit this), session duration, pages visited and click behaviour.

Gameplay and activity data covers your wagering history, game activity, bonus usage, self-exclusion requests, responsible gambling tool preferences and any limits or restrictions applied to your account.

Communications data includes records of live chat conversations, emails, telephone calls and any other correspondence you have with our support team. These records may be retained for training, quality assurance, compliance and dispute resolution purposes.

Why We Collect and Use Your Personal Data

We process personal data for the following purposes:

To create, maintain and manage your account, process your deposits and withdrawals, provide access to games and services, and administer bonuses and promotions available through https://this-is-vegas-casino-uk.com/.

To verify your identity and confirm that you meet the legal age requirement of 18 years to use gambling services in the United Kingdom. Age verification is a legal obligation under the Gambling Act 2005 and UK Gambling Commission licence conditions.

To fulfil our obligations under UK AML legislation, including conducting due diligence checks, monitoring transactions for suspicious activity and reporting to relevant authorities where required by law.

To promote responsible gambling in line with the UK Gambling Commission’s Social Responsibility Code. This includes monitoring account activity for behavioural indicators of gambling-related harm, facilitating self-exclusion through GamStop, administering deposit limits, cooling-off periods and account restrictions, and referring players to support organisations such as BeGambleAware and Gambling Therapy.

To ensure the security of the platform, detect and prevent fraud, investigate suspicious behaviour and protect both players and the business from financial crime.

To send you marketing communications where you have given your consent. These may include promotional emails, SMS messages or notifications about bonuses, new games and offers available at This Is Vegas Casino.

To analyse technical and usage data in order to improve website performance, fix issues, personalise content and develop new features.

Legal Basis for Processing Under UK GDPR

Every instance of personal data processing carried out by This Is Vegas Casino is based on one or more lawful grounds under Article 6 of the UK GDPR.

Performance of a contract: Processing your registration information, managing your account, handling deposits and withdrawals, and granting access to games and services is necessary for the performance of the contract between you and This Is Vegas Casino.

Legal obligation: Carrying out identity verification, age checks, AML due diligence, transaction monitoring and responsible gambling measures is required for compliance with UK law, including the Data Protection Act 2018, the Gambling Act 2005, the Money Laundering Regulations 2017 and UK Gambling Commission Licence Conditions and Codes of Practice (LCCP).

Legitimate interests: We may process certain technical and usage data to maintain platform security, prevent fraud and improve the overall service, provided that these interests do not override your rights and freedoms as a data subject.

Consent: Where we rely on your consent — for example, to send you marketing communications — we will make this clear at the point of collection. You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to that withdrawal.

For special category data, where applicable, processing is carried out on the basis of substantial public interest under Schedule 1 of the Data Protection Act 2018, specifically in connection with gambling regulation and the prevention of financial crime.

Identity Verification and AML Compliance

This Is Vegas Casino is required to carry out identity verification before allowing withdrawals and at other stages in the player journey, in line with UK Gambling Commission requirements and UK AML legislation.

You may be asked to provide a copy of a government-issued photo ID (such as a passport or driving licence), proof of your residential address (such as a recent utility bill or bank statement), and in some cases, evidence of source of funds or source of wealth.

We may use authorised third-party electronic verification services to validate the documents you submit. These providers process your data on our behalf under strict contractual obligations and are not permitted to use your information for any other purpose.

Where we have a legal obligation or reasonable grounds to do so, we may share information with the UK Gambling Commission, the National Crime Agency, HMRC, law enforcement agencies or other regulatory bodies without notifying you, where such notification would prejudice the purpose of the disclosure.

Failure to provide the requested verification documents in a timely manner may result in the suspension or closure of your account in accordance with our Terms and Conditions.

Cookies and Similar Technologies

This Is Vegas Casino uses cookies and similar tracking technologies to ensure the proper functioning of the website, maintain security and analyse how the platform is used.

Cookies are small text files placed on your device when you visit the site. They allow us to recognise your browser, retain your session information, maintain security tokens and understand how players navigate the platform.

Strictly necessary cookies are essential to the operation of the website. Without them, core functions such as logging in and accessing games would not work. These cannot be disabled.

Analytics and performance cookies collect aggregated information about how visitors use the site, including pages visited and session durations. This data is used to improve the platform and is not linked to any individual’s identity.

Functional cookies remember your preferences and settings to provide a more personalised experience.

Marketing cookies may be used, with your consent, to deliver relevant promotional content and track the effectiveness of campaigns.

You can manage cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may affect your ability to use parts of the website. More detailed information about our use of cookies is set out in our Cookie Policy at https://this-is-vegas-casino-uk.com/cookie-policy/.

How We Protect Your Data

We maintain appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, alteration or unlawful disclosure.

These measures include encryption of sensitive data in transit using TLS (Transport Layer Security), secure server infrastructure hosted within controlled environments, firewall protection and intrusion detection, role-based access controls limiting internal access to personal data, and regular internal security reviews.

Only staff and contractors with a legitimate need to access your personal data are permitted to do so, and all relevant personnel are subject to confidentiality obligations and data protection training.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of it, in accordance with our obligations under UK GDPR. Where the breach is likely to result in a high risk to you personally, we will also contact you directly without undue delay.

While we take these obligations seriously, it is not possible to guarantee the absolute security of data transmitted over the internet. You are responsible for keeping your account credentials secure and should notify us immediately at [email protected] if you suspect any unauthorised access to your account.

Sharing Your Personal Data

We do not sell personal data to third parties. We may, however, disclose your data to the following categories of recipients where necessary for the legitimate operation of our services or where required by law.

Service providers and processors who act on our behalf, including payment processing companies, identity verification providers, IT infrastructure and hosting providers, fraud prevention services, customer support platforms and responsible gambling technology providers. All such parties are bound by data processing agreements and may not use your data for their own independent purposes.

Regulatory and legal authorities including the UK Gambling Commission, the Information Commissioner’s Office, the National Crime Agency, HMRC, law enforcement, courts and other public bodies, where we are required or permitted by law to make such disclosures.

GamStop and responsible gambling bodies in connection with self-exclusion schemes and player protection obligations.

Professional advisers including solicitors, accountants and auditors, where necessary and subject to confidentiality.

In the event of a business transfer, merger, acquisition or restructuring involving This Is Vegas Casino, your personal data may form part of the transferred assets. Any new controller would be required to handle your data in a manner consistent with this Privacy Policy.

International Transfers of Personal Data

In some circumstances, personal data may be transferred to or accessed from countries outside the United Kingdom. This Is Vegas Casino ensures that any such transfers comply with UK GDPR requirements, either because the destination country has been granted an adequacy decision, or because appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Where you have questions about a specific transfer, you may contact us at [email protected].

How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, and in any event for the minimum periods required under applicable law.

Account and gameplay records are generally retained for a minimum of five years following the closure of your account, in accordance with UK AML regulations and UK Gambling Commission record-keeping requirements. Financial transaction records may be retained for up to six years to comply with HMRC and Companies Act obligations.

Identity verification documents are retained for five years from the end of your business relationship with us, or longer if required by a regulatory authority.

Where personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule.

Your Rights Under UK GDPR

As a data subject in the United Kingdom, you have the following rights in relation to your personal data:

Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being used. This is commonly known as a Subject Access Request (SAR). We will respond within one calendar month of receiving a valid request.

Right to rectification: If any data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.

Right to erasure: In certain circumstances, you may request that we delete your personal data. This right does not apply where we are required to retain data to comply with a legal obligation.

Right to restriction of processing: You may ask us to pause processing of your personal data in specific situations, for example whilst a dispute about accuracy is resolved.

Right to data portability: Where processing is based on consent or the performance of a contract and is carried out by automated means, you may request that we transfer your data to you or to another controller in a structured, commonly used format.

Right to object: You have the right to object to processing based on legitimate interests, and to object to the use of your personal data for direct marketing purposes at any time.

Rights relating to automated decision-making: If we make decisions about you based solely on automated processing that produce legal or similarly significant effects, you have the right to request human review of that decision.

To exercise any of these rights, please contact us at [email protected] or call +44 20 7946 0958. We may need to verify your identity before actioning your request.

Responsible Gambling and Player Protection

This Is Vegas Casino takes its obligations in relation to responsible gambling extremely seriously. We are committed to complying with the UK Gambling Commission’s Social Responsibility Code and the Licence Conditions and Codes of Practice.

To support player protection, we may monitor account activity and gameplay patterns to identify potential signs of gambling-related harm. Where we identify concerns, we may proactively interact with players, implement temporary restrictions on activity, apply cooling-off periods or refer you to responsible gambling resources.

We are integrated with GamStop, the UK’s national self-exclusion scheme. Players who self-exclude via GamStop will be blocked from accessing This Is Vegas Casino for the duration of their self-exclusion period. We do not contact self-excluded players for any marketing purpose.

We also signpost players to support services including BeGambleAware (begambleaware.org) and Gambling Therapy (gamblingtherapy.org).

Data processed for responsible gambling purposes is handled carefully and is used strictly to protect players rather than to profile them commercially.

Direct Marketing

Where you have given your explicit consent, This Is Vegas Casino may send you promotional communications by email, SMS or push notification about bonuses, new games, tournaments and special offers available at https://this-is-vegas-casino-uk.com/.

You may withdraw your consent at any time by clicking the unsubscribe link included in each marketing message, adjusting your communication preferences in your account settings, or contacting us directly at [email protected].

Opting out of marketing communications will not affect the delivery of important service and account notifications, which we may send regardless of marketing preferences where they relate to your account or legal obligations.

We do not pass your personal data to unaffiliated third parties for their own marketing purposes.

Third-Party Links

The website may contain links to third-party websites, including those operated by game software providers and payment processors. This Privacy Policy applies only to This Is Vegas Casino and the services offered through https://this-is-vegas-casino-uk.com/.

We have no control over, and accept no responsibility for, the privacy practices of external websites. We encourage you to read the privacy policies of any third-party sites you visit before submitting personal data to them.

Age Restrictions

Our services are available exclusively to individuals aged 18 or over. We operate robust age verification procedures to prevent underage access to gambling services, as required under the Gambling Act 2005 and UK Gambling Commission regulations.

If we become aware that a person under the age of 18 has created an account or attempted to access our services, we will close the account immediately, return any funds in accordance with applicable obligations, and handle any personal data in line with UK GDPR requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time where required to reflect changes in legislation, regulatory guidance, operational practices or the services we offer. Any revised version will be published on the official website at https://this-is-vegas-casino-uk.com/privacy-policy/ and will take effect upon publication.

We encourage you to check this page periodically to stay informed about how your personal data is protected.

How to Complain

If you believe we have not handled your personal data correctly, please contact us in the first instance at [email protected] or by post to Victoria Street, Westminster, London SW1E 5EA, United Kingdom. We will investigate your concern and aim to provide a written response within one calendar month.

If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the UK’s independent supervisory authority for data protection. The ICO can be contacted at ico.org.uk or by calling 0303 123 1113.

Contact Us

For any questions, concerns or requests relating to this Privacy Policy or the way your personal data is handled, you can contact This Is Vegas Casino as follows:

Email: [email protected] Telephone: +44 20 7946 0958 Post: Victoria Street, Westminster, London SW1E 5EA, United Kingdom

We are committed to handling all data-related enquiries transparently and in good faith.